Customer Success Director
GenesysMelbourne, Victoria, Australia • Queensland, Australia • Sydney, New South Wales, Australia
Posted May 15, 2026
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to create the best experiences for their customers and employees. The Customer Success Director leads complex initiatives, shapes customer success strategies, and ensures delivery of measurable business outcomes. They will work with customers and internal teams to drive customer value creation, business transformation, and growth.
Requirements
- 12+ years of experience in a technology-related field
- Bachelor’s Degree in a technology or business-related field; an advanced degree is preferred
- Leadership profile that unifies, influences, and inspires cross-functional teams
- Excellent interpersonal, presentation, and communication skills
- Proficient in productivity tools including PowerPoint, Excel, Word, CRM tools such as Salesforce and Gainsight
- A positive attitude, high willingness to learn, and adaptability to new challenges
Benefits
- Large company benefits with independence to make a larger impact on the company and take ownership of work