Senior Customer Success Manager
GenesysMelbourne, Victoria, Australia • Queensland, Australia • Sydney, New South Wales, Australia
Posted May 1, 2026
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform. As a Senior Customer Success Manager, you'll act as a strategic business advisor and transformation partner to high-value enterprise customers, accelerating their return on investment and customer retention.
Requirements
- 10+ years of experience in enterprise customer success, strategic consulting, or business transformation roles within technology or SaaS organisations
- Demonstrated success managing complex enterprise relationships valued at $1M+ per year
- Deep expertise in consultative selling and value-based engagement
- Strong understanding of customer experience transformation, digital channels, automation, and AI technologies
- Analytical and commercially astute, with the ability to connect strategic vision to business metrics and ROI outcomes
- Experience in advising and delivering AI and Digital solutions
- Exceptional communication, presentation, and executive engagement skills
Benefits
- Competitive salary
- Health insurance
- Retirement Plan
- Generous Paid Time Off
- Flexible work arrangements