Parts-Outside Sales Representative

The Parts Outside Sales Representative visits potential and existing customers to present the dealership as a partner in finding solutions for the repair and maintenance of their vehicles and equipment.

Requirements

• Enter new customer orders in the Business Management System on a daily basis.
• Generate necessary purchase order and submit to manager for approval.
• Check parts inventory for needed customer items in stock and initiate special order if necessary
• Review Non-Stock Parts order requirements with Customers prior to order being placed
• Visit assigned customers regularly.
• Prospect for new customers.
• Review open orders daily.
• Check-in and coordinate with the order desk/delivery drivers for any Customer special instructions (delivery window, contact, etc.)
• Follow up on quotes to customers.
• Process customer returns and warranty claims according to written policies.
• Coordinate service sales with service department.
• Monitor customer buying patterns.
• Complete daily trip report with any important calls, emails or other noteworthy information on customers, competitors, manufacturers, etc.
• Update customer information as needed.
• Act as a public relations liaison for the dealership.
• Track sales history to determine if set goals will be met.
• Other duties as assigned.