Customer Care Specialist (CCC - Grandville)
Ashley Furniture IndustriesMichigan, United States
Posted January 5, 2026
Full Time
About the Company
Highland River Group is a third-generation, Veteran family-owned and operated business that values its team and its customers.
Job Description
Join Our Team as a Customer Care Specialist and Make a Difference! We believe in 'Being the Difference' and want someone who loves helping others, thrives in a fast-paced retail environment, and enjoys solving problems. As a Customer Care Specialist, you'll assist customers with their needs after they've purchased furniture and bedding, resolving any post-delivery concerns and ensuring their happiness and satisfaction.
Requirements
- Customer Enthusiast: You love helping people and making their day better.
- Retail Ready: You enjoy the buzz of a retail environment and working with a diverse team.
- Problem Solver: You're not afraid of a challenge and enjoy finding solutions.
- Communication Ace: You have excellent phone and verbal communication skills, and you listen actively.
- Team Player: You're collaborative and enjoy working with others.
Benefits
- Health
- Dental
- Vision
- PTO
- 401k with match
- Employee discounts
