Customer Service Representative I - Bilingual
ASRC FederalPennsylvania, United States
Posted April 1, 2026
Full Time
About the Company
ASRC Federal delivers advanced technology and consulting services to more than 30 U.S. federal defense and civilian agencies, supporting critical missions from space exploration to cyber defense and public health. The company specializes in IT modernization, software applications and analytics, engineering solutions, critical infrastructure, and supply‑chain logistics, enabling agencies to operate more efficiently and securely. Its portfolio includes pioneering work on NASA’s Orion spacecraft, cloud‑based cybersecurity for federal agencies, and safer air‑travel systems, demonstrating a proven track record of innovation on high‑stakes projects. Recognized as a Great Place to Work and a top employer for veterans, ASRC Federal combines deep technical expertise with a strong culture of inclusion and community impact, exemplified by its support for Alaska’s Iñupiat shareholders.
Job Description
ASRC Federal Technology Solutions is seeking temporary full-time Customer Service Representative - Bilingual (Spanish) to support a Contact/Call Center for a federal government agency.
Requirements
- Permanent Residency or US Citizenship required for the government background check.
- HS Diploma and a minimum of 1 year of experience in a call center/contact center, customer service or government information support role or environment.
- Proficiency with MS Office
- Excellent interpersonal skills as this role is dealing with the public on a wide variety of topics related to the FCC website, forms, procedures, policy and licensing.
- Bilingual (Spanish)
Benefits
- Health care
- Dental
- Vision
- Life insurance
- 401(k)
- Education assistance
- Paid time off
- Holidays
- Other paid leave required by law
