Product Manager - Workforce Management
AssembledSan Francisco, California, United States
Posted September 3, 2025
180000 - 220000 USD year
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is a company building infrastructure for exceptional customer support, serving companies like CashApp and Robinhood. They offer workforce management solutions, BPO collaboration, and AI-powered issue resolution. They are seeking a Product Manager to drive the growth of their workforce management product, working with customers and teams to design and deliver impactful solutions and expand into new use cases.
Requirements
- 3+ years of product management experience in a fast-growing tech environment (Enterprise SaaS experience strongly preferred)
- Collaborative style and track record of building strong partnerships
- Experience leading and shipping complex, impactful products
- Strong written and verbal communication skills
- Analytical mindset and ability to engage with data
- Technical fluency
- Customer orientation and passion for translating business problems into product solutions
Benefits
- Medical
- Financial
- Stock options
