Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Open Positions
Software Engineer - Forecasting & Scheduling
Back-end engineering experience, experience with ML packages, and previous experience on a machine learning team
Product Manager - AI Agents
3+ years of product management experience, passion for AI, collaborative style, strong communication skills
Software Engineer - Data Infrastructure
Experience with modern data warehouses, ELT pipelines and metrics layering. Strong SQL skills are required. Systems design and pipeline creation are key
Software Engineer - Forecasting & Scheduling
3+ years of experience in back-end engineering, familiarity with ML packages, and background in ML or algorithmic teams
Software Engineer - Integrations
5+ years experience building integrations or APIs. Understanding customer needs and critical integration dependencies. Familiarity with API tech, data pipelines & observability
Implementation Manager, UK
4+ years of customer-facing experience, implementation management & SaaS experience preferred. Strong SQL, API & integration skills needed, and experience working with stakeholders. Good empathy and customer relationships
Product Manager - AI Agents
3+ years product management experience. Passion for AI/customer focus. Strong communication & analytical skills
Software Engineer - Security
5+ years security engineering exp. Solid security engineering foundation. Cloud infrastructure security experience and compliance with security standards (SOC 2, GDPR) required
Product Manager - Workforce Management
3+ years PM experience in tech. Collaborative style & experience shipping impactful products. Strong communication & analytical skills needed
Software Engineer - AI Infrastructure
6+ years of engineering experience. Expertise in distributed systems & Kubernetes. Experience with LLMs and vector databases
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