Software Engineer - AI Infrastructure
AssembledNew York, New York, United States
Posted October 7, 2025
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is a leading support operations technology company providing solutions for workforces and AI-powered issue resolution. They are seeking a Software Engineer to join their Infrastructure team, building and operating the core systems powering their rapidly growing AI agent platform. The role involves foundational platform components for LLM usage, security infrastructure, and exploring AI-driven innovation.
Requirements
- 6+ years of engineering experience
- Experience with distributed systems and container orchestration (Kubernetes)
- AI/ML platform experience
- Strong familiarity with cloud provider and orchestration (AWS, Kubernetes)
- Experience with LLM integration, prompt engineering, and embedding systems
- Proficiency in Go and Python
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Hybrid work model with catered lunches, snacks, and beverages
- 401(k) plan enrollment
