Software Engineer - Data Infrastructure
AssembledNew York, New York, United States
Posted September 26, 2025
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is a data infrastructure company focused on empowering customer support through workforce management, BPO, and AI solutions. They are building a new analytics platform to power features like product metrics, AI adoption measurement, and improved reporting experiences. The role involves designing, building, and maintaining the data infrastructure that drives these features, with a focus on scalability, reliability, and modern database technologies.
Requirements
- Experience working with modern data warehouses (e.g., Snowflake, BigQuery)
- Built or maintained end-to-end ELT pipelines
- Design or worked closely with a metrics or semantic layer
- Strong SQL fluency and debugging skills
- Experience with query planning and optimization
- Reliable systems design skills
- Excellent communication and collaboration skills
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Hybrid work model with catered lunches and beverages
- 401(k) plan enrollment
