Technical Support Specialist
AssembledLondon, England, United Kingdom
Posted February 10, 2026
100000 - 130000 USD
Full Time
About the Company
Assembled is a unified platform that orchestrates both human agents and AI at scale. The company is building a world-class support organization and is committed to work-life balance and taking care of its team.
Job Description
Assembled is a unified platform that orchestrates both human agents and AI at scale. The company is building a world-class support organization and is looking for a Technical Support Specialist to join their team in London. The role involves providing exceptional customer experiences, mastering the product, investigating and resolving technical issues, representing the voice of the customer, and building for scale.
Requirements
- Minimum 2+ years in a technical customer-facing role at a SaaS company or start up with full customer journey support
- Hands-on experience with SQL, APIs, and integrations
- Demonstrated ability to learn technical concepts quickly as well as deliver complex troubleshoot steps to customers
- Excellent written and verbal communication skills across multiple support channels
Benefits
- Monthly credits to spend on professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Hybrid work model with catered lunches every day (M-F)