Support Engineer (USA Only - 100% Remote)
CloseUnited States
Posted February 5, 2026
Full Time
About the Company
Close is a 100% remote CRM company building a sales software designed to help SMBs succeed and scale.
Job Description
We're hiring a Support Engineer at Close, a 100% remote CRM company. As a Support Engineer, you'll handle technical support during US business hours while writing scripts, building internal tools, and creating tools for customers to reuse. You'll work with production data, become an API expert, and have direct influence on both internal systems and customer-facing tools.
Requirements
- 1+ years using Python to solve real problems
- Customer-facing experience in sales, support, or similar
- Automation experience with AI tools like Claude, ChatGPT, or Copilot
- Strong written communication in English
- Located in US time zones (ET, CT, MT, or PT)
- Comfortable working 100% remote in a fully distributed team
Benefits
- Competitive compensation including an organization-wide goal-based bonus
- 5 Weeks PTO upon joining + Winter Holiday Break
- Paid Parental Leave for primary and secondary caregivers
- Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
- Healthcare (US residents): Medical, Dental, Vision with HSA option
- 401k (US residents): We match 6% contributions with immediate vesting
