Implementation Manager, UK
AssembledLondon, England, United Kingdom
Posted September 11, 2025
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is a leading support operations technology provider building the infrastructure that underpins exceptional customer support for companies like CashApp and Robinhood. They are seeking an Implementation Manager to lead the technical implementation of their products, driving revenue and customer satisfaction, and formalizing implementation best practices. This role involves a mix of product expertise, customer interaction, and cross-functional collaboration.
Requirements
- Build customer relationship and guide technical implementation projects.
- Explore and document product functionality across all areas.
- Improve internal efficiencies and customer experience.
- Work with Sales and Customer Success to get customers live.
