Claims Specialist

We are seeking enthusiastic individuals to join our Business Services Team in a permanent opportunity as Claims Specialists. The successful candidates would be responsible for providing a seamless customer journey and managing end-to-end claims processes, including lodgment, adjudication, case management and settlements of Insurance and Warranty claims.

Requirements

• Previous Customer Service and/or Call Centre experience
• Previous experience in claims, insurance and/or warranty (desirable but not essential - we will train you!)
• Proactive attitude and willingness to learn
• A pleasant and professional phone manner
• Great team player
• Ability to meet service levels and individual KPI’s
• Ability to prioritise and multi-task
• Decision making skills and ability to problem solve
• Sound knowledge of Microsoft Office Suite

Benefits

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve