Service Experience Lead
AssurantMumbai (Aurum QParc)
Posted October 28, 2024
50 - 50 USD
Full Time
About the Company
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Thank you for visiting Assurant’s LinkedIn community. Before posting, please review our guidelines at https://www.assurant.com/social-community-guidelines.
Job Description
This position is responsible for the delivery of exceptional customer service through claims review as per SLA. The Service Experience Lead will work from the office in Mumbai, India and will be responsible for adjudicating claims, ensuring service partners meet service standards, creating monthly claims reports, and reducing claim costs.
Requirements
- Adjudicate each claim with available details of defect & estimates.
- Collect, verify and analyze information obtained during the claims process used in settling claims.
- Ensure Service partners work as per agreed SLA's to meet service standards.
- Create monthly claims reports.
- Claim cost reduction plans and actions.
Benefits
- Health Insurance
- Term Life Insurance
- Other benefits mentioned: Monetarily guided and high-growth career opportunities.
- Fun work culture with lots of learning opportunities
- Retirement Plan
- Generous Paid Time Off
- 401k Matching
