Field Services Technician I

Field Services Technician I is a key role in Astreya's IT support team, responsible for providing onsite and remote technical support to end users, managing tickets, and maintaining accurate inventory and asset tracking. The role involves troubleshooting and resolving common hardware and software issues, performing workstation deployments, and supporting device recovery and e-waste processes.

Requirements

• Provide onsite and remote technical support for end users
• Troubleshoot and resolve common hardware and software issues
• Manage tickets and escalate complex or unresolved issues
• Maintain accurate inventory and asset tracking
• Perform workstation deployments and device recovery
• Support e-waste processes and follow standard operating procedures

Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities