Customer Support and Sales Representative

The Customer Service Representative will act as a liaison between customers and the Company, providing product/services information and resolving problems with accuracy and efficiency.

Requirements

• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information using the right methods/tools.
• Meet or exceed client metric obligations.
• Handle customer complaints, provide solutions and alternatives within time limits, follow-up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Engage customers and build sustainable relationships through open and interactive communication.