Onsite Technical Support & Sales Representative

As a Technical Support & Sales Representative, you will evaluate and troubleshoot customer concerns, utilize call center technology, and sell Asurion smart home and other products. The role requires a high school diploma, strong knowledge of software troubleshooting techniques, and excellent phone etiquette and communication skills.

Requirements

• High school diploma (or equivalent)
• Strong knowledge of software troubleshooting techniques
• Ability to achieve sales and customer experience goals and objectives
• Competence to retain knowledge and solve customer concerns
• Strong attention to detail while multitasking
• Excellent phone etiquette and communication skills
• Flexibility to adapt to the needs of the customer, the business, and your team
• Display commitment through a reliable track record of attendance and performance
• Computer literacy and ability to type 25-35 words per minute and learn call center software

Benefits

• Base pay is guaranteed and paid biweekly
• Generous medical, dental and vision benefits program
• 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
• Additional health benefits
• Employee discount program
• Paid training