Enterprise Customer Success Manager

Atlan is a company that helps organizations transform data chaos into clarity and seamless collaboration. As an Enterprise Customer Success Manager, you'll guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI.

Requirements

• Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.
• Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
• Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc.
• Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.
• Commercial Management: Experience driving renewals and identifying expansion opportunities.
• Bonus Experience: Data Governance & Lineage Knowledge, API/Integration Knowledge, Domain Expertise, Data Compliance Awareness, CS Platforms

Benefits

• Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.
• Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.
• A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.