Customer Support Specialist
Atticus Advisory Solutions IncManila, Philippines
Posted January 7, 2026
Full Time
About the Company
Atticus Advisory Solutions Inc is a boutique consulting firm that provides tailored advisory services in financial strategy, risk management, and regulatory compliance for mid‑sized businesses. The firm combines industry‑specific knowledge with data‑driven analytics to help clients optimize capital structure, improve operational efficiency, and navigate complex regulatory environments. Atticus differentiates itself through a client‑centric model that emphasizes partnership, transparency, and measurable outcomes. Its culture values integrity, continuous learning, and collaborative problem solving, making it an attractive workplace for professionals seeking meaningful impact.
Job Description
As part of the Customer Support team, you will serve as the primary support resource for the clients, developing deep expertise in our products and resolving a wide range of functional and technical issues.
Requirements
- Act as the first point of contact for client inquiries and provide high-quality support across email, phone, and chat.
- Diagnose, troubleshoot, and resolve most customer issues independently across multiple product areas.
- Perform detailed analysis of client-reported problems, using product knowledge, documentation, and internal tools to identify root causes.
- Escalate only the most complex or system-level issues to senior support teams, with clear documentation of findings.
- Maintain accurate and complete ticket records, ensuring clients stay informed throughout the resolution process.
- Stay current on new features and enhancements to deliver knowledgeable, up-to-date support.
- Participate in ongoing training and contribute feedback to improve support processes and knowledge resources.
