ServiceNow Consultant

As the ServiceNow Administrator, you will play a key role in maturing and expanding our relatively new ServiceNow environment. You'll develop and maintain ServiceNow configurations, workflows, integrations, and automation across ITSM, CSM, and SOM modules, and provide deep technical expertise to guide process improvements and embed structure and consistency across our ServiceNow ecosystem.

Requirements

• 5+ years of ServiceNow administration experience, ideally supporting multiple ITSM adjacent modules
• Strong hands on experience with ServiceNow configuration, scripting (JavaScript/Glide), Flow Designer, UI policies, and integrations (REST/SOAP)
• Demonstrated experience improving CMDB governance, data models, relationship mapping, and operational processes
• Familiarity with platform architecture, upgrade planning, best practice patterns, and lifecycle management for a growing instance
• Solid understanding of ITIL processes and proven ability to embed structure within maturing ITSM environments
• Strong problem solving ability with experience diagnosing complex ServiceNow issues across modules
• Excellent communication skills with the ability to partner effectively with both technical teams and business stakeholders
• ServiceNow Certified System Administrator (CSA) required; additional CIS certifications (CSM, ITSM, Discovery, or SOM) are highly regarded

Benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered