Customer Service Team Leader

We are seeking an experienced Customer Service Team Leader to join our Customer Service team at Auckland Airport. The successful candidate will provide strong leadership and supervision to the frontline Customer Service team, ensuring an exceptional passenger experience.

Requirements

• 5+ years Customer Service experience
• Proven experience leading a team
• Current full driver’s license and reliable transport
• Physically fit (ability to lift luggage of +20kgs) and able to stand for 8+ hour shifts
• Ability to use electronic resources such as a tablets and mobile technology
• Demonstrable autonomy and ability to self-lead
• Passionate about delivering a customer focused service
• Highly motivated with a very positive outlook
• Good written and verbal communication
• Ability to speak more than one language will be highly valued
• Able to work as an individual and as a team player with the ability to multi-task and work under pressure
• Exemplary high standards of reliability and integrity

Benefits

• Opportunity to work in a fast-paced and dynamic environment
• Collaborative and inclusive workplace
• Diverse and inclusive workplace
• Professional development opportunities
• Chance to contribute to the wellbeing of our communities and economy