Customer Experience Specialist

Auction.com is seeking a Customer Experience Specialist to provide exceptional customer experience and increase buyer spend through top-tier service and identifying customer needs. The ideal candidate will have experience in a call center environment, excellent communication skills and a strong background in customer service and support.

Requirements

• Provide a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures.
• Engage with buyers to understand their needs, preferences, and feedback
• Engage with internal departments for service requests transferring of inquiries and knowledge sharing.
• Manage daily tasks and track customer correspondence in systems for reporting and analysis.
• Meet or exceed defined performance expectations established for quality and service.

Benefits

• Competitive pay
• Professional experience for your resume
• Unique working environment
• Regular training opportunities for professional growth and development
• Employee recognition program
• Employee referral program
• Eligibility to participate in the Auction.com 401k program
• Annual performance bonus
• Medical, dental, and vision insurance
• Paid Time Off (PTO)
• 12 paid holidays