Technical Support Supervisor

Role Overview

This in-office hourly administrative position provides daily supervision of Audio Enhancement’s Technical Support team in West Jordan, Utah. The role is focused on supporting team performance, maintaining efficient daily operations, and ensuring a positive experience for both customers and team members.

What You Will Do

Supervises all Utah Tech Support agents, uses Salesforce and other tools to track and guide team activity and performance, assists with scheduling and ensuring coverage aligns with support needs, and supports onboarding and training of new team members.

Why It Might Be a Fit

Previous experience in a technical support role, with at least 1 year of related leadership experience, and ability to coach and support team members in a fast-paced environment.

Requirements

• Previous experience in a technical support role
• At least 1 year of related leadership experience
• Familiarity with Salesforce or similar ticketing systems
• Ability to coach and support team members in a fast-paced environment
• Be technically inclined, with an emphasis on audio, video, and networking
• Exemplary communication skills in working with internal and external parties
• Proven ability to successfully develop and manage positive customer relationships
• Able to manage multiple priorities
• Exemplifies strong organizational skills, including superior levels of writing and editing skills
• Professional in character, punctual, reliable, honest, and flexible

Benefits

• Medical, dental, and vision insurance
• Employer-funded Health Savings Account (HSA)
• Paid Time Off (PTO)
• Paid holidays
• Employer-funded Short Term Disability Insurance
• Employer-funded Life Insurance
• Matching 401k
• Exercise room
• Massage chair
• Soda fountain