Team Lead, Vehicle Reliability Engineering

Aurora is searching for a Team Lead, Vehicle Reliability Engineering to lead a team of software support technicians in providing technical support and solutions for Aurora Vehicle Operations. The role is responsible for troubleshooting, diagnosing, and tracking all issues the autonomous vehicle fleet encounters while in the field.

Requirements

• Lead, mentor and manage a team of software technicians
• Oversee daily troubleshooting operations, including scheduling and performance monitoring
• Ensure timely and accurate resolution of fleet issues and escalations
• Develop and implement support process and workflow improvements partnering with operations, product and engineering teams
• Provide technical support to vehicles that encounter software or hardware issues
• Troubleshoot and perform general root cause analysis on complex software and hardware issue escalations
• Conduct regular training sessions to enhance and deepen team skills

Benefits

• Annual bonus
• Equity compensation
• Benefits