Guest Experience Associate

We are seeking a Guest Experience Associate to create delight through design and attention to detail, greeting and welcoming guests to AutoCamp and making them feel comfortable in the environment.

Requirements

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to AutoCamp’s policies.
• Collect and distributes messages for guests.
• Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to AutoCamp’s services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Perform any other duties as requested by Supervisor.