Assistant Branch Experience Manager - Greystone| Full-Time
Avadian Credit UnionBirmingham, Alabama, United States
Posted May 19, 2026
Full Time
About the Company
Avadian Credit Union is a financial institution offering a range of banking services including account opening, loan origination, and mortgage lending. The credit union focuses on member experience, providing full-service support at its branches in Alabama. It serves the local community with personalized financial solutions.
Job Description
We are looking for a service-oriented leader to assist the Branch Experience Manager with the overall operations of the branch. The employee will manage staff, coach, train, and hold staff accountable for delivering a delightful member and staff experience.
Requirements
- Manage branch staff in the absence of the manager.
- Coach, train, and hold staff accountable for using Avadian’s Sales Flow Model.
- Provide consistent communication to staff regarding 90-day action plans, goals and objectives, secret shops, corporate initiatives, and training opportunities.
- Assess staff members in order to evaluate training comprehension, sales flow model confidence, and operational efficiencies.
- Serve as a liaison between the members and the Credit Union.
- Cross-sell Credit Union products and services, and follow all directives regarding branch reports and lead list.
Benefits
- 401k Matching
- Generous Paid Time Off