Field Support Engineer- EUC L1

The Field Support Engineer- EUC L1 provides day-to-day local and remote desktop support, troubleshoots and resolves hardware, software, and application issues, and facilitates customer resolution.

Requirements

• Provide first/second level contact and problem resolution for customer issues
• Resolving incidents and document the actions in an approved service desk tool
• Rollout and implementation of IT equipment
• Work with Third Party Vendors to remediate complex AV issues
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot Windows and Microsoft Office 365
• Perform general preventative maintenance tasks on computers, laptops, printers
• Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms