Service Desk Coordinator

The Service Desk Coordinator operates within a support desk model, responsible for logging, validating, and coordinating service requests and incidents, reviewing technician availability, and aligning the most appropriate resources based on customer requirements.

Requirements

• Receive, validate, and log customer service requests and incidents through emails and ticketing portals
• Assign service tickets to appropriate field technicians using the Field Force Application (FFA) and ensure timely acceptance
• Maintain real-time updates in the ticketing system using predefined templates throughout the service lifecycle
• Close service tickets accurately in the ticketing system after confirming completion and documentation compliance