Field Service Tech I travels to various facilities in Florida to maintain, repair and resolve issues on company products, features and equipment. The role involves technical and administrative support to customers, with a focus on tablets and security measures.
Requirements
- Primary representative between on-site facility personnel, Account Management & other company personnel.
- Setting up and maintaining individual tablets for users.
- Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area.
- Providing technical support and troubleshooting issues with tablets
- Ensuring security measures are in place to prevent misuse of the tablets.
- Assisting with software updates and installations on the tablets
- Managing user accounts and access permissions on the tablets
- Collaborating with other staff members to coordinate tablet usage schedules.
- Training incarcerated individuals on how to use the tablets effectively and responsibly.
- Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.
- Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
- Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
- Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
- Maintains inventory of equipment and tools
- Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
