Technician, AV Support
AVI-SPLMontreal, Quebec, Canada
Posted November 25, 2021
Full Time
About the Company
AVI‑SPL is the world’s largest audio‑visual and unified‑communications integrator, delivering end‑to‑end digital solutions that transform workplace collaboration. With a portfolio that spans AV system integration, video conferencing, telepresence, control rooms, security, digital signage, and cloud‑based managed services, the company serves more than 80 % of Fortune 100 firms worldwide. Its 4,300‑strong global team designs user‑friendly, scalable, people‑centric solutions that elevate employee experience and unlock measurable business value. AVI‑SPL’s blend of deep technical expertise, industry‑leading scale, and a culture focused on empowering people to work smarter and live better sets it apart as a partner of choice for organizations seeking to modernize their workplace technology.
Job Description
The Technician, AV Support position is responsible for providing onsite assistance with AV integration and installation, collaborating with management and employees, and delivering customer service.
Requirements
- Operate and test daily functionality of all AV and integrated conference rooms
- Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays
- Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
- Troubleshoot AV/V problems last minute as required as well as non-critical situations
- Assist with company meetings/functions that require use of AV infrastructure
- Interact with client Customer Help Desk ticketing system to respond to end user requests
- Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
- Setup and breakdown of all onsite meetings
- Daily system testing to ensure equipment and room functionality
- Responsible for escalating all “next level” break fix issues to their manager for resolution
- Perform remote testing for local and regional offices
- Ensure all AVS spaces are presentable for use