System Network Administrator 1 with Database Experience

Provides support for IT systems implementation, troubleshooting, and maintenance. Manages IT system infrastructure and processes. Provides Tier 2 and Tier 3 problem resolution.

Requirements

• Provides support for implementation, troubleshooting and maintenance of IT systems.
• Manages IT system infrastructure and any processes related to these systems.
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, etc.
• Provides Tier 2 (Escalation) and Tier 3 problem identification, diagnosis and resolution.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configures and manages Virtual and storage environments; Linux and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.