Front Desk Agent

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

Requirements

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming.
• Maintain regular attendance in compliance with Avion Hospitality standards.
• Comply at all times with Avion Hospitality policies, standards and regulations.
• Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards.
• Maintain proper operation of the telephone switchboard.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service, facilities and hours of operation.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• Perform other duties as assigned.