Housekeeping Supervisor

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.

Requirements

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Avion Hospitality standards and regulations.
• Inspect staff's work performance within assigned section on a daily basis.
• Oversee the organized closing of the floors at the end of the day.
• Ensure records of daily assignments are completed and turned into the Housekeeping Office on time.
• Maintain key control system.
• Supervise all staff in Laundry and Housekeeping.
• Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.
• Handle items for 'Lost and Found' according to the standards.
• Be familiar with all Avion Hospitality policies and House Rules.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc.
• Follow through on each work order until completed.
• Oversee proper and constructive training of Room Attendants.
• Motivate, coach, and counsel staff as necessary.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Perform any other duties as requested by Management.