Billing Specialist

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

Requirements

• Execute the end-to-end billing lifecycle, from contract review through invoice generation, ensuring accuracy and completeness for all customer billings.
• Perform contract administration by reviewing customer agreements for accuracy, confirming pricing and terms, and ensuring proper account configuration within customer accounts.
• Prepare, maintain, and reconcile revenue recognition schedules in accordance with ASC 606/IFRS principles, with a focus on deferred revenue and mid‐cycle adjustments.
• Support monthly, quarterly, and annual close activities by providing accurate billing data, revenue schedules, and supporting documentation to the Finance team.
• Conduct regular data verification and audits of customer records to ensure data cleanliness and alignment between executed contracts and system entries.
• Verify that customer metadata, contract terms, and product SKUs are mapped accurately, proactively identifying and resolving anomalies to maintain the integrity of the billing engine.
• Collaborate cross-functionally with Sales, Customer Success, Legal, and Accounting to clarify contract terms, resolve billing disputes, and address customer inquiries.
• Monitor and resolve billing exceptions, credits, and adjustments, ensuring changes are appropriately documented and reflected in both billing and revenue schedules.
• Document and maintain billing procedures, checklists, and controls to support accuracy, consistency, and audit readiness.
• Identify opportunities to improve billing workflows and system configurations, contributing to scalable, efficient, and compliant processes as Awardco grows.