Patient Care Coordinator - Delhi (India)

The Patient Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.

Requirements

• Assist the line manager and assigned program team in effectively managing Patient Support Program(s)
• Maintain accurate, complete patient files, prepared for timely submission in line with project standards
• Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines
• Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures
• Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation
• Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team
• Maintain and update electronic records related to patient data and quality assurance
• Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings
• Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs)
• Perform administrative duties related to program operations and general office support
• Utilize Axios’ Patient Management System (PMS) exclusively for all program activities
• Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures
• Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs
• Promote awareness of escalation protocols for any deviations or non-compliance issues
• Support governance and operational monitoring activities across all Axios programs
• Perform additional duties as assigned by your line manager