Support Specialist
Axxys TechnologiesPlano, Texas, United States
Posted April 21, 2023
Full Time
About the Company
Axxys Technologies, Inc. (www.axxys.com) is a provider of managed IT services, consulting and voice solutions for businesses across the Dallas Fort Worth Metroplex.
Job Description
The Support Specialist provides first level response and evaluation of support requests from clients with a focus on quick resolution and/or identification and prioritization so that the ticket can be moved to the appropriate resources of the technical services team. The Support Specialist will work from the remote service board queue in the Axxys PSA system and work with the Operations group to respond to customer service requests from available submission methods including but not limited to phone calls, email requests, RMM tool requests, and PSA portal requests.
Requirements
- Monitor remote service board in PSA tool for new tickets, and upon arrival evaluates the tickets for resolution.
- Document appropriate information in the PSA/RMM tools and documentation systems utilized by Axxys Technologies.
- Provide feedback to Technical Account Managers regarding client engagements that could result in new opportunities for client including but not limited to hardware sales, training needs, or other reasonable technology implementations.
