The Hospital Shift Lead is responsible for providing operational leadership during the shift, managing equipment issues, and supporting pet parent de-escalation. This role includes leading shifts, handling staff and pet parent needs, and ensuring hospital flow and team effectiveness.
Requirements
- Lead the shift, including managing equipment issues, general pet parent de-escalation needs, and handling staff or pet parent injuries in accordance with Lovet policies and procedures.
- Maintain a visible leadership presence on the floor to support hospital flow and team effectiveness.
- Facilitate rounds to ensure clear communication, appropriate case follow-up, and alignment on priorities for the shift as needed.
- Handle staff and DVM callouts in accordance with local hospital protocol and Lovet policies and procedures to ensure appropriate coverage.
- Assign rooms according to local hospital protocol to support efficient patient flow and room utilization.
- Manage the client schedule, including accommodating work-ins, to balance patient needs, client experience, and hospital capacity.
- Ensure team members take required lunches and breaks, maintaining both well-being and operational coverage.
- Receive shipments and ensure proper routing and storage of supplies and medications.
- Process deposits as needed when no Hospital Manager is on shift on a Monday, following established financial procedures.
- Oversee training on the shift by checking in with trainers and trainees to ensure training is progressing as planned.
- Address training needs and barriers that arise during the shift, escalating to the Hospital Manager as appropriate.
- Train staff as needed, reinforcing Lovet protocols, workflows, and standards of care.
- Support a learning-focused environment by providing real-time feedback and coaching.
- Conduct controlled drug audits in accordance with Lovet policy and regulatory requirements.
- Manage inventory and ordering to maintain appropriate levels of medications, supplies, and equipment.
- Ensure accurate receiving, storage, and rotation of inventory to support safe and efficient hospital operations.
- Attend hospital leadership meetings and actively participate in discussions related to operations, team training, and hospital initiatives.
- Support the planning and coordination of quarterly lunch-and-learn meetings to support ongoing education and engagement.
- Attend quarterly financial meetings and receive training and exposure to Tableau and key hospital reports/metrics.
- Use financial and operational metrics to better understand hospital performance and support data-informed decision-making as well as driving incentives.
- Observe quarterly staff check-ins as available, partnering with the Hospital Manager to understand team strengths, needs, and development opportunities.
- Stay current on Lovet emails, Teams messages, The Pack app, and any other internal communication platforms.
- Collaborate with other hospital locations as needed.
- Act as a champion of the Lovet Experience.
- Perform other related duties as assigned to support hospital operations and leadership needs.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401k matching
- Paid time off
- Retirement plan
