B Lab is seeking a Senior Product Design Manager to provide strategic leadership, stability, and coherence across the product design function supporting B Corp Certification and related product experiences in B Impact. This role is accountable for the growth of design maturity within the organization, the quality and consistency of design output, and the effectiveness of design as a trusted strategic partner to Product, Engineering, Commercial, Standards, Operations and the wider organization.
Requirements
- 7+ years of experience in product design, UX, or service design — including at least 2 years in a lead or management role
- Strategic Thinking: connects design decisions to product strategy and long-term user impact
- People Management: experience coaching, developing, and managing designers at different levels
- User-Centered Design (UCD): knowledge of prototyping, usability testing, and applying UCD principles to create user-friendly products that meet business objectives.
- Extensive experience in Lean UX
- Product & Interaction Design: a credible design leader with a strong practitioner background in UX/UI and interaction design, able to set the quality bar, provide authoritative design direction, and earn the trust of the team through depth of craft knowledge
- User Research: Ability to provide direction and development B Lab’s research function, with previous hands-on experience including interviews and synthesis of findings, to drive informed product decisions.
- Service Design: familiarity with journey mapping, service blueprinting, and systems thinking across digital and non-digital touch points
- Accessibility & Inclusive Design: working knowledge of WCAG standards and a practical understanding of what inclusive, globally accessible design looks like across diverse languages, cultures, and connectivity contexts
- Design Operations & Systems: experience establishing or maturing design operations, including design system governance, tooling (Figma), workflows, and handoff standards
- Tech tools: demonstrable proficiency in Miro or FigJam, Jira, Confluence, usability testing platforms (Optimal Workshop, UseBerry or equivalent), Figma and design system tooling within Figma
- Collaboration & Design Thinking: brings a design thinking mindset to cross-functional work, facilitating teams through ambiguity, aligning diverse stakeholders around user needs, and turning complex problems into clear, actionable directions
- Communication & Negotiation: clearly communicates priorities, intent, and trade-offs across the business, working with product and organisational stakeholders to align on direction, navigate competing demands, and ensure design quality and intent are understood and championed at every level
- Adaptability: Navigates change and iterates based on learning and feedback
- Stakeholder Management: manages and champions design and customer needs across a wide stakeholder landscape, owning the design process, maintaining a clear point of view, and confidently pushing back when decisions risk compromising user experience or design intent
- Proficiency in service design tools
- Proficiency in analytics platforms (we use PostHog)
- Research repository tools (we use UseBerry)
- Comfort with AI tooling (Figma AI, Claude code...)
- Human-centred approach that blends creativity, analytical thinking, and strong cross-functional collaboration
- Deep user empathy, grounding innovation and prioritisation in real user needs, behaviours, and outcomes
- Systems thinker and strategic problem solver, able to connect user experience, operational realities, and organisational goals
- Highly comfortable navigating complexity, ambiguity, and competing priorities in fast-moving environments
- Strong judgment and prioritisation skills, balancing strategic thinking with pragmatic delivery needs
Benefits
- Annual salary in the range of €89,000 - €95,000
- Excellent health benefits package including access to medical, vision and dental coverage
- Paid time off for vacation
- Additional paid time off for organizational closures
- 403(b) with a match of up to 3%
- Unlimited sick and personal time
- 40 hours paid time off for community service
- Paid parental leave
- Time and budget for your professional development (we assess this PD budget annually)
- A remote-first workplace
- A flexible work environment with the ability to plan your work week around your personal commitments
