Airline Baggage Service Office Agent

The BSO Representative will work in the BSO office at the airport to ensure the team is effectively working with customers to assist them with their delayed, damaged or pilfered. The BSO Representative must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.

Requirements

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 70 lbs consistently throughout the shift
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge
• Airline experience a plus
• Appearance Guidelines

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off