Call Center Representative

Bags, a Metropolis company, is seeking energetic and outgoing candidates to join our Call Center family as Customer Service Representatives. The role involves answering and handling high volume of phone calls in a polite and professional manner, resolving customers’ issues effectively and efficiently, and creating a positive customer service experience.

Requirements

• Exceptional written and verbal communication skills.
• Ability to work collaboratively in a team environment and support team decisions.
• Solid multi-tasking, prioritization and organizational skills.
• Travel Industry experience is a plus.
• Must be available to work holidays and weekends.
• Must be available to work our evening shifts between 3 PM-11:30 PM & 4 PM – 12:30 AM.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off