ServiceNow Specialist 24-mth FTC
BAI CommunicationsSydney, New South Wales, Australia
Posted March 29, 2026
Full Time
About the Company
BAI Communications is a leading provider of critical communications and broadcast services, with a strong focus on innovation and customer satisfaction.
Job Description
We're seeking a ServiceNow Specialist to provide technical leadership and platform expertise across BAI Communications' ServiceNow environment, designing, configuring, and supporting solutions that enable efficient, secure, and scalable operations.
Requirements
- Act as the technical subject matter expert for BAI's ServiceNow platform
- Design, configure and maintain ServiceNow components
- Administer ServiceNow instances
- Design, implement and maintain integrations using REST and SOAP APIs
- Manage and optimise CMDB and Performance Analytics capabilities
- Analyse business requirements and translate them into scalable, sustainable ServiceNow solutions
- Develop and maintain reports and dashboards
- Maintain and execute testing protocols for ServiceNow upgrades
- Contribute to agile delivery practices
- Support information security objectives
- Provide out-of-hours support during deployments and high-severity incidents
Benefits
- Inclusive culture
- Strong focus on development
- Flexible work options
- Gender-neutral parental leave
- Study and volunteer leave
- Recognition programs
- Corporate discounts
- Novated leasing
- Referral program
