The AV Specialist is a technical lead in A/V technologies, responsible for the administration, support, monitoring and troubleshooting of the Firm's Audio Visual, telecommunications and networking infrastructure.
Requirements
- Design, implement, and maintain audio-visual systems across the organization.
- Work closely with other members of the network engineering team to ensure that all audio-visual systems are integrated with the network infrastructure.
- Provide technical support for all audio-visual systems.
- Troubleshoot and resolve issues related to audio-visual systems.
- Develop and maintain documentation related to audio-visual systems.
- Stay up-to-date with the latest trends and technologies in audio-visual systems.
- Support and Maintain Network Infrastructure
- Maintaining procedural and system standards to optimize the firm’s A/V technology.
- Recommend, test and evaluate new hardware, software and upgrades as directed by management.
- Responsible for Tier 3 support of A/V Infrastructure and services for ~1,900 users in 18 or more geographic locations.
- Acts as technical contact for vendors regarding the Firm A/V systems and applications.
- General understanding of the Firm’s software application systems.
- Maintain up-to-date product knowledge of pertinent A/V infrastructure software and hardware.
- Interpersonal communication skills necessary to maintain effective relationships with attorneys, clients and staff in person, by e‐mail and telephone.
- A demonstrated ability to diagnose and solve complex problems involving hardware, software and end users.
- A proven ability to work within a team and build consensus among peers.
- Work occasionally requires ability to deal with high stress, tight time constraints, and very demanding users/clients.
- Work frequently requires more than 40 hours per week to perform the essential duties of the position.
- Work frequently requires weekend and evening commitment – problem solving, scheduled and unscheduled outages, upgrades and enhancements as deemed necessary and appropriate.
Benefits
- Group health, dental and vision insurance
- Vacation (15 days)
- Paid holidays (10 days)
- 401(k) plan
- Parental leave (10 weeks)
- Family care program
- Wellness program
- Life and accident insurance
- Short and long-term disability
