Client Experience Strategist

We are seeking a Client Experience Strategist to act as a Subject Matter Expert with extensive experience in effectively communicating with Foreign Nationals regarding their immigration experiences with BAL. The ideal candidate will possess a deep understanding of when to engage attorneys or other crucial stakeholders within the firm while being an omni comms solution champion and supporting ongoing pilot projects to enhance operational models and technology adoption.

Requirements

• Bachelor's degree in Communications, Business Administration, or a related field. Advanced degree preferred.
• 2 years' experience in leveraging technology communication platforms experiences within a legal or professional services setting.
• 2 years' immigration and/or relevant industry experience
• Proficiency in Intercom or other omni channel communication technologies preferred.
• Strong knowledge of when to escalate issues to attorneys or other critical stakeholders.
• Strong customer-centric mindset as it relates to communications by channel, response times, workflow experiences, etc.
• Exceptional communication, problem-solving, and multitasking abilities.

Benefits

• Competitive pay
• Discretionary annual bonus
• Supportive, team-oriented culture
• Medical, dental, vision, disability, and life insurance
• Sick time
• Unlimited vacation
• 401(k) with company match