Client Experience Tier 2 Specialist

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We're seeking a motivated and customer-focused Tier 2 Specialist to provide guidance on complex foreign national inquiries, resolve nuanced or sensitive inquiries, and support initiatives aimed at enhancing operational models, efficiencies, and technology adoption.

Requirements

• Bachelor's degree, OR a combination of education and experience that together demonstrates readiness for the role
• Minimum 1 year of paralegal level experience performing U.S. business immigration casework
• Minimum 1 year of direct client communication experience
• Clear, professional written and verbal communication
• Self-motivated with the ability to work independently and manage priorities
• Strong attention to detail, organizational skills, and the ability to follow structured, repeatable processes

Benefits

• Medical, dental, vision, disability, and life insurance
• Sick time
• Unlimited vacation
• 401(k) with company match