Banc of California is seeking a VP, Wire Operations Manager to oversee and administer the Wire Operations Department. The role will manage daily operational functions, ensure superior customer service, and maintain compliance with banking policies and applicable laws.
Requirements
- Manage all processes for U.S. Dollar and foreign exchange (FX) incoming and outgoing wire transfers across multiple queues and wire transfer systems
- Oversee and support day-to-day operations with in-depth knowledge of wire processes and systems
- Monitor for potentially fraudulent activity to prevent organizational loss, coordinate cross-functional communication to resolve fraud cases and recommend proactive measures
- Analyze current processes to identify improvements, reduce risk, and enhance efficiency, provide recommendations to management
- Collaborate effectively with business partners and teams across the organization to optimize resources
- Establish and enforce compliance with departmental standards and processes to increase productivity and ensure customer satisfaction
- Support departmental audits by providing wire samples, responding to auditor inquiries, and maintaining a satisfactory audit rating
- Develop and maintain wire standards and desktop job aids for the department
- Provide monthly tracking of volumes and data to management
- Lead by example, filling gaps as needed and uphold high standards in adherence to bank policies and audit requirements
- Provide direction, leadership, and motivation to achieve service and operational goals
- Design and implement effective processes and controls for safe and efficient operations
- Maintain thorough understanding of wire systems, interfaces, troubleshooting procedures, and escalation processes
- Participate in disaster recovery planning, implementation, and testing for business continuity
- Advise management on staffing needs based on current and anticipated wire volumes
- Ensure high-quality, friendly customer service and resolve inquiries or complaints professionally and efficiently
- Promote a positive service environment while approving transactions within established guidelines
- Identify and mitigate operational and audit risks, manage departmental expenses, and build strong cross-functional relationships to achieve business objectives
- Oversee employee development by conducting performance evaluations, setting goals, and providing coaching and feedback
- Manage and motivate the team through training and mentoring to build skills and ensure strong performance
- Involved with interviewing and hiring decisions
- Prepare and deliver employee performance evaluations, goal planning, and counselings
- Manage, support, coach and train staff
- Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions
- Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
- Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values
- Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions
- The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
- Performs other duties and projects as assigned
Benefits
- Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA)
- 401k plan with company match and immediate vesting
- Paid vacation days, holidays, and volunteer time off
- Tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more
- Paid parental leave and family support solutions including care options for your family
- Adoption, surrogacy, and fertility assistance
