Front Desk Agent - Immediate start

Front Desk Agent position at BCP in Banff, AB, Canada, providing exceptional guest experience, processing check-ins and check-outs, and maintaining guest areas.

Requirements

• Answer in-coming phone calls in a professional manner
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Monitor room availability, follows restrictions, and all booking policies and procedures
• Perform general administrative/office duties
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
• Share general information on points of interest in the area and services in the community
• Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property

Benefits

• Affordable and clean employee housing
• Annual anniversary bonus of up to $1000
• Food and beverage discounts at all of our restaurants and cafes
• Health and wellbeing programs
• Discounts on spa services, movie passes, and rental/retail goods
• Complimentary hotel stays at any of our 15 hotels!
• Fun employee events and opportunities to meet people
• Opportunity to invest in our Employee Share Ownership Program