The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, and ensures good communication with associates and clients.
Requirements
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Provide professional, efficient and exceptional service at all times.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Ability to work at a computer for long periods of time.
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
- One year related experience required with customer service preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Generous Retirement Plans (401(k) and Roth)
- Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
- Paid Time Off and Holidays
- Top-Tier Mental Health and Wellbeing Resources
- Associate Life Insurance (company-paid) & Supplemental Life Insurance
- Company-Paid Short- and Long-Term Disability
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Paid Parental Leave
- Continuing Education Allowance (for Eligible Positions)
- Back-Up Child and Elder Care & Family Support Resources
- Fertility and Family Building Support
- Digital Exercise Therapy
- Voluntary Protection Benefits
- Legal Plan
- Identity Protection
- Commuter Benefits
- Three Free Optimum Wellness Plans for Pets
- Exclusive Discounts
