Controller - Alarm Receiving Centre (ARC)

We are seeking a controller to join our Alarm Receiving Centre Team at our Head office. If you enjoy helping and supporting customers and have a calm and professional manner as well as good attention to detail, can monitor alarms to the highest standard, and provide effective telephone responses to customer, then this could be the perfect role for you!

Requirements

• Previous experience within a customer service focused role
• SIA PSS CCTV License (or ability to obtain within 3 months)
• Willingness to learn and be trained in Keyholding

Benefits

• 23 Shift days Annual Leave
• Sick Pay that increases with length of service
• Subsidised Private Medical Cover after completing and passing probationary period
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Home & Tech scheme (each up to the value of £2k)
• Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply)
• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
• Auto-enrolment into our pension scheme
• Training and development opportunities (including day releases for studies/exams)
• Company equipment tailored to your role (laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.