Digital Product Owner

Bank of Jordan is looking for a Digital Product Owner to lead the development and enhancement of digital banking products to meet customer needs and support business goals.

Requirements

• Develop suitable digital products for Bank of Jordan Group based on market research, customer segmentation insights, and product specifications
• Assess and optimize digital delivery channels for existing products and services in line with the bank’s strategy
• Implement all necessary processes to ensure efficient digital delivery of products/services to target customers at competitive service levels compared to local and international banks
• Provide feedback on gaps and weaknesses identified through customer journey simulations, propose solutions, and collaborate with stakeholders to improve processes and meet customer expectations
• Participate in evaluating and monitoring the technical performance and efficiency of all digital products, preparing reports and escalating observations to the direct manager
• Support the development and enhancement of digital applications and products by continuously researching global best practices and technological innovations in digital transformation
• Analyze operational issues related to digital product systems, contribute to root cause analysis, implement solutions, and prepare dashboards and reports evaluating performance, sustainability, and improvement opportunities
• Assist in planning and monitoring marketing campaigns and budgets for digital products in coordination with the Marketing and Product Development departments, ensuring timely execution of campaigns across various media channels
• Handle customer inquiries and complaints related to digital products by coordinating with relevant departments and ensuring corrective actions are taken to prevent recurrence
• Act as a core or backup member in business continuity and emergency response plans, executing assigned tasks to minimize crisis impact and restore operations promptly