Customer Success Manager

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform. We're looking for a Customer Success Manager to join our team and manage a portfolio of enterprise customers, driving product adoption, usage, and value realization, and ensuring successful onboarding and overall satisfaction with the Bannerflow platform.

Requirements

• 4+ years of experience in Customer Success management roles
• Experience in or exposure to the SaaS industry
• Proven ability to manage and complete customer projects effectively
• Strong relationship-building skills
• Excellent communication skills in English
• Ability to analyze and report on customer data
• Proficiency in upselling and negotiating with customers
• Initiative and adaptability to meet changing customer and business needs
• Strong problem-solving skills with a customer-first approach
• Commercial mindset and understanding of business principles

Benefits

• Team Spirit, built upon trust & ownership
• New challenges and personal growth
• A passionate and fun culture
• A stable and global industry-leader based in Stockholm, expanding and scaling to new markets